Website Privacy Policy

Last Updated: March 26th, 2014

This privacy policy explains how TrueSample, LLC collects, uses, transfers or otherwise handles personally identifiable information from you, a user on the TrueSample website operated by TrueSample, LLC(the “Site”).


This privacy policy only covers data collected through the Site. This privacy policy does not cover any other data collection or processing practices, including the practices of other web pages to which we link.

Disclosures of Personal Information

We are not in the business of selling or renting your information to telemarketers or any other third parties and do not share your personally identifiable information with others except on a limited basis as follows:

  • We engage agents and service providers who have access to data solely to process such data on our behalf and for our purposes under confidentiality agreements.
  • We may share your information as required by law or in the interest of protecting or exercising our or others’ legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings.
  • We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business.
  • We reserve the right to use and disclose any information collected via the Site that is not in personally identifiable form.
  • We do not share, sell, rent or trade your personally identifiable information with third parties for promotional purposes.


From time to time, we may ask you specifically whether you have objections against a certain kind of data use or sharing. If you opt out under such circumstances, we will respect your decision. To opt-out of receiving further commercial emails, sharing of your information with our affiliates or to unsubscribe from services, please contact us at the email address in the “Contact Us” section below. Please note that our affiliates and other data recipients have their own data privacy policies, which may differ from ours and you would have to contact them separately with respect to opt-out requests.


If personal information you have submitted through the Site is no longer accurate or complete and you wish to update it or delete it, please send an email to the email address in the “Contact Us” section below. We will respond to your request for access promptly and in no more than 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with services. If you wish to cancel your account or request that we no longer use your information to provide you with services, contact us at the relevant email address in the “Contact Us” section below. Thereafter, we will retain and access your information solely as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


Transmissions over the Internet are never 100% secure or error-free. We do, however, take reasonable steps to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction and we comply with data privacy laws to the extent applicable to the Site and the services offered thereon. For example, we encrypt your registration information using secure socket layer technology (SSL). It is your responsibility to safeguard any password and User ID you use to access the Site and to notify us if you ever suspect that your password or User ID has been compromised. You are solely responsible for any unauthorized use of the Site conducted via your password and User ID.

Children’s Privacy

The Site is intended for adults. We do not intentionally or knowingly collect personally identifiable information from children under the age of 13 and we request that individuals under the age of 13 not submit any personal information on the Site.

Collection and Use of Information in General

TrueSample does not actively seek to identify visitors to the Site; except in connection with an investigation of a security breach or in cooperation with any law enforcement agencies or departments. TrueSample uses the information automatically received from your web browser to see which web pages you visit within the Site; which website you visited before coming to the Site; and where you go after you leave the Site. This allows TrueSample to understand how the Site is being used by its visitors. TrueSample does not use or share any of this information with any marketers or advertisers.  While cookies are from time to time used in a limited basis by our customers when using our solutions, no cookies are used in connection with the operation of the Site.

Effective Date, Amendments

We reserve the right to change, modify, supplement or replace all or part of this privacy policy from time to time and in our sole discretion but will alert you that changes have been made by indicating on the privacy policy the date it was last updated. Before any material changes to this privacy policy are made, we will first post a prominent notice on our Site. When you visit the Site, you are accepting the current version of this privacy policy. We recommend that users revisit this privacy policy on occasion to learn of any changes. This privacy policy is governed by the laws of the State of Washington and applicable federal law.

Contact Us

If you have a query or request specific to the TrueSample product, you may contact us at the following email address: